Tips

• Do NOT trust anything - take detailed notes of each conversation, and follow up with an email outlining the conversation.

• Request to record conversations

• Stay vigilant - they are counting on you giving up. Never give up. Never surrender!

• Don't be rude, but be firm.

• Save all documents (receipts, warranties, repair orders, repair receipts, etc.)

• Keep the stupid fridge if possible

• Class actions aren't the magic solution - in my opinion - they are time consuming, expensive, and usually disappointing. I wouldn't recommend hanging your hat on that solution.

The content of this website has been prepared for informational purposes only and does not constitute legal advice. The information on this website shall not be construed as an offer to represent you, nor is it intended to create, nor shall the receipt of such information constitute, an attorney-client relationship.

Resources

• California Civil Journey Instructions: do a search for "product liability "defect" and similar terms, helps you see what you need to prove for your case and it provides some helpful content

• https://courts.ca.gov/system/files/file/judicial_council_of_california_civil_jury_instructions_2025.pdf

• Links to Cornell Law Library's subscription databases, selected subscription databases provided by Cornell University Library, and selected free resources.

• https://guides.library.cornell.edu/c.php?g=31912&p=207513

• Michigan Law Library

• https://libguides.law.umich.edu/c.php?g=38146&p=242901

• Nolo

• https://www.nolo.com/legal-encyclopedia/proving-defective-product-liability-claim-29531.html

Article Links

• USA Today: Samsung fridge doesn't work? You're not alone. Complaints are piling up with no action.

• https://www.usatoday.com/story/news/investigations/2023/10/25/samsung-refrigerator-investigation-complaints-continue/70982873007/

• USA Today: Spoiled food, water leaks: What to know about rising refrigerator safety complaints

• https://www.usatoday.com/story/news/investigations/2022/11/04/samsung-refrigerator-complaints-key-takeaways/10619194002/

• The Cooldown: Countless complaints filed against Samsung over appliance malfunction: 'This has been a systemic, ongoing problem'

•  https://www.thecooldown.com/green-business/samsung-fridges-complaints-cpsc-refrigerator/

• Consumer Report: Samsung Refrigerators Under Investigation By Consumer Product Safety Commission

• https://www.consumerreports.org/money/consumer-complaints/samsung-refrigerators-cited-in-consumer-complaints-to-cpsc-a1133459149/

• Business Standard: Customer complaints put Samsung under probe for refrigerators in US: Report

• https://www.business-standard.com/article/international/customer-complaints-put-samsung-under-probe-for-refrigerators-in-us-report-122110500615_1.html

• ABC Action News: Thousands of angry consumers say faulty and failing Samsung refrigerators should be recalled

• https://www.abcactionnews.com/news/local-news/i-team-investigates/thousands-of-angry-consumers-say-faulty-and-failing-samsung-refrigerators-should-be-recalled

Websites

• Consumer Fraud Reporting:

• www.consumersfraudreporting.org

• Consumer Fraud Reporting - specific to Samsung:

• https://www.consumerfraudreporting.org/Samsung-Refrigerators-Faulty-Design-Lawsuit.php

• FTC:

• https://consumer.ftc.gov/articles/warranties

• State Consumer Protection Offices:

• https://www.usa.gov/state-consumer

• File a Complaint with State Attorney General

• https://www.consumerresources.org/file-a-complaint/

The content of this website has been prepared for informational purposes only and does not constitute legal advice. The information on this website shall not be construed as an offer to represent you, nor is it intended to create, nor shall the receipt of such information constitute, an attorney-client relationship. Nothing contained in this website is intended to provide legal advice or to create a contractual or attorney-client relationship and, by using this website, you acknowledge that this website does not create a contractual or attorney-client relationship.